Best soap ever. I am a long time customer/fan of the Lush product line, even when I had to go to Canada to visit a Lush store in person. I would give the product line 5 stars, although it's becoming increasingly difficult to afford.
I am not a fan of the aggressive salesmanship/up-selling that I have experienced in many of the stores in the last few years (including Canadian locations) Presumably some people must like it, or it wouldn't continue to happen, but I wish the company would recommend that their sales staff back off when someone has indicated they would prefer that. It's nice to have an initial offer of help selecting products, demos etc. but if I know what I want or don't feel like discussing my skin treatment system with a stranger, then leave me alone. Shopping here is an occasional luxury for me, so please please don't spoil it by shilling me to death when I come in the store.
I am happy to pay a bit more for high quality, cruelty-free, green products, and Lush delivers on these fronts. It's also a business I feel good about supporting for their practices.
Am a fan of the Ocean Salt scrub, and will keep that on rotation. I must say, that the store smells really strong, sometimes a bit too much for me since I am not fan of the Karma smell.
PFFFFF!!!! DELICIOUS BODY PRODUCTS?! Who doesn't love THAT?!
When I was living in Seattle, I was a SUCKER for LUSH. They have this amazing facial bar soap thing, with chamomile and seaweed. I KNOW! BIZARRE RIGHT?! SEAWEED?! WTF???!? No forreal though. Kinda smells funny, but hey, once you see what it does for you then it'll soon smell quite heavenly.
I highly suggest the glittery bath salts for a fun Birthday gift, Valentine's day gift, Christmas gift, Sweetheart gift, Bridal gift, whatever gift. Go's to show it's really good for any gift.
JUST BEWARE! You might be SLAPPED in the face with 'smell' the second you step in the store.
When I went during the holiday season, it was packed. Small and smelly is an accurate description, but perhaps due to all the people around as well as knowing exactly what I wanted, getting pestered by the staff was actually quite nice. I was in and out and happy.
So I read reviews of their products on their website (maybe that's super biased? there's a ton of reviews on there), so I knew exactly what I wanted. I was surprised to get help so quickly amongst all the people. The staff helped me find what I wanted in my price range, and while she was looking for it, I kept asking her more questions. Perhaps this is key to avoid being offered other things. Or maybe she was new and polite.
Also, I have been trying to find soap with Piper Nigrum or Black Pepper Oil in it. No luck here, except for some perfume. Bummer.
This place is convenient if you're looking for gifts while downtown. But man! Amazing how quickly one can throw down a Benjamin for stuff here. I only bought a few items, and tried not to blink my eyes too much when I saw my gift total was around $100!
Either way, the products are always nice (if you're into natural and strong sweet smelling stuff). The staff always seem to be pretty nice (sometimes in-your-face-nice, but I don't mind).
I love this place!! I am now a convert!! I love the natural ingredients and the whole sustainability concept. I love their body soap, their shampoo's and their facial products. I can't believe I walked by this place for years without ever venturing in.
This past June I was walking around Westlake and decided to check out the store. I was promptly greeted and assisted with any questions I had. Being it my first time here the were very happy to walk me thru the items, an even gave me a couple hands on demonstrations! My favorite as well as my husbands favorite are the solid massage bars. They look like solid soap bars but once they come into contact with body it melts into a lotion/ massage oil like consistency that makes giving a massage less messy. I highly recommend coming to a Lush near you and trying out their amazing products- they will change your life!
I love the soaps, the masks are fantastic. I've liked pretty much everything I've bought there.
But I can't stand the service. Everyone is so pushy. If I want a piece of soap cut, that's all I want, I don't want you to try to sell products to me that I haven't expressed interest in. And furthermore, the store is so small that it should be obvious to employees that I've already said "I'm just looking"- but of course, they don't knock it off.
I used to go to Lush stores in Japan all the time, but nobody ever bugged me, because of the language barrier. That was a way better shopping experience.
I've been a Lush fan for years, we have our up's and downs moments but normally I get over it and move on. But my experience particularly at this Lush is the worse. -First off, it's so small.... -Second, the staff that was helping me didn't know her stuff. I was asking an employee about a type of face wash and what it's attributes were, all she told me was it'll clear up my face and it's made fresh...are you kidding me! -Third, As I was walking in searching each section I was bombarded by the normally over zealous wanting to make a sale Lush employee, after I declined the need for a facial mask, the associate kept pestering me on why I didn't like the face mask. Finally after picking up my soaps and lotions that I wanted to purchase at the register I was about to pay and I asked for a sample of soap, and the sales associate looked back at me and flat out told me "We don't give samples"....WOW I'm pretty sure you do give samples. When I asked her if this was the only Lush that didn't give samples seeing I've been to practically every lush store in the Bay Area, all she said to me was "I just started working here and I was told we don't give samples"... yeah not coming here anymore!
Lush is tricky. One one hand, they have some fabulous, wonderful products - handmade bath bombs, face masks, and lotions that work beautifully and (usually) smell great. This location is bright and airy, perfect for displaying all the fun colors in the handmade soaps.
But as others have extensively noted, the level of staff "assistance" here verges on the obscene. Even my best "bish, please" look isn't enough to discourage the overly-helpful staff from telling about things I already know/products I'm not interested in. Extra vexing is the fact that staff turnover seems pretty high (possibly because harassing customers all day is no one's dream job), so I've been shopping there far longer than most of the employees have worked there - meaning, I've watched far too many new girls scrunch up their noses and say, "It has... vanilla in it?" Why are you asking me? I'm the customer! Also, there are signs next to all the products listing ingredients and use suggestions - freaking look it up if you're not sure. Or, better yet, you could leave the customers in peace to read the signs for themselves.
So, meh. I want to rate it higher based on the store location and the actual products, which are probably a four, but because I can't seem to shop there without my blood pressure skyrocketing due to all of the extra "help"... it gets a two. I'll continue to shop there just because my beloved Oatifix face mask isn't available on the US website, but I won't be happy about it.
I'm a handmade soap freak. I really like a few of Lush's offerings and will pay the higher prices. I enjoy some of the masks and bath fizzies on occasion as well. I do have one strong recommendation regarding customer service and this goes for every Lush location I've visited including Canada locations: please stop smothering your customers.
The shopping experience quickly turns annoying after multiple queries from employees and each of those employees trying to promote various products. Ask customers once if you can help them, give your recommendation once, give them space, let them shop in peace. Hold the lover too tight and you'll chase them away.
based on 40 reviews
20 Comments
Best soap ever. I am a long time customer/fan of the Lush product line, even when I had to go to Canada to visit a Lush store in person. I would give the product line 5 stars, although it's becoming increasingly difficult to afford.
I am not a fan of the aggressive salesmanship/up-selling that I have experienced in many of the stores in the last few years (including Canadian locations) Presumably some people must like it, or it wouldn't continue to happen, but I wish the company would recommend that their sales staff back off when someone has indicated they would prefer that. It's nice to have an initial offer of help selecting products, demos etc. but if I know what I want or don't feel like discussing my skin treatment system with a stranger, then leave me alone. Shopping here is an occasional luxury for me, so please please don't spoil it by shilling me to death when I come in the store.
I am happy to pay a bit more for high quality, cruelty-free, green products, and Lush delivers on these fronts. It's also a business I feel good about supporting for their practices.
Am a fan of the Ocean Salt scrub, and will keep that on rotation. I must say, that the store smells really strong, sometimes a bit too much for me since I am not fan of the Karma smell.
PFFFFF!!!!
DELICIOUS BODY PRODUCTS?!
Who doesn't love THAT?!
When I was living in Seattle, I was a SUCKER for LUSH. They have this amazing facial bar soap thing, with chamomile and seaweed. I KNOW! BIZARRE RIGHT?! SEAWEED?! WTF???!? No forreal though. Kinda smells funny, but hey, once you see what it does for you then it'll soon smell quite heavenly.
I highly suggest the glittery bath salts for a fun Birthday gift, Valentine's day gift, Christmas gift, Sweetheart gift, Bridal gift, whatever gift. Go's to show it's really good for any gift.
JUST BEWARE! You might be SLAPPED in the face with 'smell' the second you step in the store.
I'm just warnin ya know. ;P
When I went during the holiday season, it was packed. Small and smelly is an accurate description, but perhaps due to all the people around as well as knowing exactly what I wanted, getting pestered by the staff was actually quite nice. I was in and out and happy.
So I read reviews of their products on their website (maybe that's super biased? there's a ton of reviews on there), so I knew exactly what I wanted. I was surprised to get help so quickly amongst all the people. The staff helped me find what I wanted in my price range, and while she was looking for it, I kept asking her more questions. Perhaps this is key to avoid being offered other things. Or maybe she was new and polite.
Also, I have been trying to find soap with Piper Nigrum or Black Pepper Oil in it. No luck here, except for some perfume. Bummer.
This place is convenient if you're looking for gifts while downtown. But man! Amazing how quickly one can throw down a Benjamin for stuff here. I only bought a few items, and tried not to blink my eyes too much when I saw my gift total was around $100!
Either way, the products are always nice (if you're into natural and strong sweet smelling stuff). The staff always seem to be pretty nice (sometimes in-your-face-nice, but I don't mind).
At any rate, I walked away Lushtified.
I love this place!! I am now a convert!! I love the natural ingredients and the whole sustainability concept. I love their body soap, their shampoo's and their facial products. I can't believe I walked by this place for years without ever venturing in.
This past June I was walking around Westlake and decided to check out the store. I was promptly greeted and assisted with any questions I had. Being it my first time here the were very happy to walk me thru the items, an even gave me a couple hands on demonstrations! My favorite as well as my husbands favorite are the solid massage bars. They look like solid soap bars but once they come into contact with body it melts into a lotion/ massage oil like consistency that makes giving a massage less messy. I highly recommend coming to a Lush near you and trying out their amazing products- they will change your life!
I love the soaps, the masks are fantastic. I've liked pretty much everything I've bought there.
But I can't stand the service. Everyone is so pushy. If I want a piece of soap cut, that's all I want, I don't want you to try to sell products to me that I haven't expressed interest in. And furthermore, the store is so small that it should be obvious to employees that I've already said "I'm just looking"- but of course, they don't knock it off.
I used to go to Lush stores in Japan all the time, but nobody ever bugged me, because of the language barrier. That was a way better shopping experience.
I've been a Lush fan for years, we have our up's and downs moments but normally I get over it and move on. But my experience particularly at this Lush is the worse.
-First off, it's so small....
-Second, the staff that was helping me didn't know her stuff. I was asking an employee about a type of face wash and what it's attributes were, all she told me was it'll clear up my face and it's made fresh...are you kidding me!
-Third, As I was walking in searching each section I was bombarded by the normally over zealous wanting to make a sale Lush employee, after I declined the need for a facial mask, the associate kept pestering me on why I didn't like the face mask. Finally after picking up my soaps and lotions that I wanted to purchase at the register I was about to pay and I asked for a sample of soap, and the sales associate looked back at me and flat out told me "We don't give samples"....WOW I'm pretty sure you do give samples. When I asked her if this was the only Lush that didn't give samples seeing I've been to practically every lush store in the Bay Area, all she said to me was "I just started working here and I was told we don't give samples"...
yeah not coming here anymore!
Lush is tricky. One one hand, they have some fabulous, wonderful products - handmade bath bombs, face masks, and lotions that work beautifully and (usually) smell great. This location is bright and airy, perfect for displaying all the fun colors in the handmade soaps.
But as others have extensively noted, the level of staff "assistance" here verges on the obscene. Even my best "bish, please" look isn't enough to discourage the overly-helpful staff from telling about things I already know/products I'm not interested in. Extra vexing is the fact that staff turnover seems pretty high (possibly because harassing customers all day is no one's dream job), so I've been shopping there far longer than most of the employees have worked there - meaning, I've watched far too many new girls scrunch up their noses and say, "It has... vanilla in it?" Why are you asking me? I'm the customer! Also, there are signs next to all the products listing ingredients and use suggestions - freaking look it up if you're not sure. Or, better yet, you could leave the customers in peace to read the signs for themselves.
So, meh. I want to rate it higher based on the store location and the actual products, which are probably a four, but because I can't seem to shop there without my blood pressure skyrocketing due to all of the extra "help"... it gets a two. I'll continue to shop there just because my beloved Oatifix face mask isn't available on the US website, but I won't be happy about it.
I'm a handmade soap freak. I really like a few of Lush's offerings and will pay the higher prices. I enjoy some of the masks and bath fizzies on occasion as well. I do have one strong recommendation regarding customer service and this goes for every Lush location I've visited including Canada locations: please stop smothering your customers.
The shopping experience quickly turns annoying after multiple queries from employees and each of those employees trying to promote various products. Ask customers once if you can help them, give your recommendation once, give them space, let them shop in peace. Hold the lover too tight and you'll chase them away.